The Effect of Competition on Customer Experiences
Are you trying to figure out if it’s worth investing in better customer experiences? It turns out that your competitors will determine whether or not it’s a smart move.
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Four Lessons About Changing Your CX From JC Penney
JC Penney just fired their CEO, Ron Johnson – the man largely responsible for making Apple retail stores into what they are now. What can we learn about his mistakes at his latest job?
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A Better Online Store: Improving User Experiences For E-Commerce
If your customers buy from you through your website, the biggest part of your customer experience is your user experience! This tutorial covers the three main places to delight customers with a helpful UX.
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The Customer Experience Food Plate
Is your customer experience strategy built on junk food or good eats? We’ve got five tips after the jump for making sure you’ve got the stuff of healthy customer relationships.
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Our Favorite Product Pages on the Web
You’d think it’s easy to make a good product page – just have a product on it! If only. The best product pages on the web deliver the right information to your customers, and increase sales wildly compared to a poorly designed alternative.
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The Cost of Pushy Sales Tactics
Retail stores face a lot of pressure from e-commerce, and great salespeople provide an opportunity to win back loyal customers. However, some companies haven’t gotten the memo yet, and sleazy sales tactics abound.
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