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GoInstant and E-Commerce
This brief white paper explains GoInstant's technology and its applications specific to e-retailers for customer support, assisted sales, personal shopping and co-shopping.
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The Effect of Competition on Customer Experiences
Are you trying to figure out if it’s worth investing in better customer experiences? It turns out that your competitors will determine whether or not it’s a smart move.
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Four Lessons About Changing Your CX From JC Penney
JC Penney just fired their CEO, Ron Johnson – the man largely responsible for making Apple retail stores into what they are now. What can we learn about his mistakes at his latest job?
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A Better Online Store: Improving User Experiences For E-Commerce
If your customers buy from you through your website, the biggest part of your customer experience is your user experience! This tutorial covers the three main places to delight customers with a helpful UX.
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