Participants co-browse easily in real-time. Everyone can click, scroll, type and browse, without having to pass control back and forth. It’s as if you were sitting right next to your customer helping them.
Smooth mouse movements
See mouse pointers move just as people are moving them, just as you would if you were browsing alone. This makes the co-browsing experience more engaging and familiar to customers.
You and your participants can be on any supported browser. For example, one participant could be using IE and another using Google Chrome. Participants don’t need to be using the same browser.
You can co-browse with a mobile device using a mobile browser. The participants on their desktops will see a mouse pointer as you tap with your finger.
Leverage GoInstant’s REST API to power your online customer experience.
Mask specific fields such as passwords to maintain privacy. Secure socket layers (SSL) is maintained through GoInstant as well.
You have fine-grained control over what participants can and can’t do. For example, an agent may be restricted from inputting data into certain fields or clicking on a specific submit button. Particular pages on your site can also be blocked. Learn more.
Gather detailed session and aggregate analytics to understand how your agents are using GoInstant. Integrate analytics data with your existing call center or CRM applications.