GoInstant

Power your web application with GoInstant and walk your customer through a complex buying process in real-time. GoInstant is perfect for high touch, high value transactions where a consultative selling approach is required, such as applying for life insurance or opening an investment account. Support your customer right at her greatest moment of pain and help her navigate your site. GoInstant improves the customer experience by guaranteeing transaction completion, ensuring customer satisfaction and improving 1st call resolution rates.

A concierge shopping experience is ideal for providing expert advice, assisting with large purchases, and attracting new customers. Bring the retail customer experience online and get closer to your customers with GoInstant. Personal shoppers are able to provide customers with a personalized 1-on-1 shopping experience: helping to increase time spent on site, increase purchase size, and reduce the abandonment and return rate.

Transform the way you train and onboard your customers. GoInstant is ideal for doing quick and interactive sales demonstrations of your web application. This is particularly useful for inside sales or converting free trial users to paid customers; you can leverage their account information and show them how to get more value out of your product, converting them on the spot. This Lean-In demo approach allows customers to configure and customize the demo in real-time: resulting in increased engagement and product knowledge, thus reducing the selling cycle and increasing upsell opportunities. With GoInstant, training and onboarding is as easy as sharing a single link.