GoInstant Support
GoInstant Support gives you the power to provide a successful, high-touch customer support experience online. Agents co-browse with customers through your website, interacting in real-time to help them find key information and complete transactions.
GoInstant Support is ideal for providing consultative help, on-boarding new customers and completing complex transactions online.
Benefits
Assisted Sales & Complex Transactions
- Increase sales & order sizes
- Joint form filling to ensure completion and conversions
- Reduce shopping cart or account creation abandonment
Customer Support
- Increase first call resolutions
- Do more teaching & training (vs. telling)
- Increase customer satisfaction and retention
“We’re using GoInstant as a last line of defense against customer refunds. In the last month we’ve seen a 70% reduction in refunds when we show users how to solve their problems live in real-time!” - Kyle Stewart, VP Operations
How it Works
During a phone call or live chat, an agent can initiate a GoInstant session and invite the customer into the co-browse experience.
Alternatively, with minimal integration into your website, you can supply customers with the option to initiate the co-browse session directly. Customers request help through your site, which in turn alerts an agent. This workflow is shown below in more detail.
You can deliver an exceptional customer experience through GoInstant Support
Work with customers in an interactive, co-browse experience to resolve issues quickly and effectively.
