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White Papers

We’ll be producing more white papers in the future, focused on the Shared Web, our technology, use cases and more.

Here are three white papers to get started with:

GoInstant Shared Web Technology

This brief white paper explains GoInstant’s technology, how it works and the benefits it can bring in providing high-touch, quality customer experiences. DOWNLOAD »

GoInstant and E-Commerce

This brief white paper explains GoInstant's technology and its applications specific to e-retailers for customer support, assisted sales, personal shopping and co-shopping. DOWNLOAD »

GoInstant's Shared Web Manifesto

This is GoInstant's manifesto on the Shared Web - what it means, how it works, and our vision for the future of the web. DOWNLOAD »

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    Latest from our blog

    • Treat Employees Right

      There’s a lot of talk about how you can make employees happier, more productive, and more likely to create exceptional customer experiences. But none of it works unless you pay them well.

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    • The Effect of Competition on Customer Experiences

      Are you trying to figure out if it’s worth investing in better customer experiences? It turns out that your competitors will determine whether or not it’s a smart move.

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    • Four Lessons About Changing Your CX From JC Penney

      JC Penney just fired their CEO, Ron Johnson – the man largely responsible for making Apple retail stores into what they are now. What can we learn about his mistakes at his latest job?

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